Custom Order

Cancellation and Return Policy for all Items

 

At Raining Elephants, we understand that sometimes you might need to cancel your order. We offer a full refund for personalized items if you cancel within 12 hours of order confirmation. However, please note that if you decide to cancel after the 12-hour mark, we will not be able to accept any refunds or returns, unless there is a quality issue with the product(s) used in making your item(s).

 

To request a refund due to quality issues, please email us within 7 days of receiving your item(s) and include a photo of the item(s) along with your order number. After 7 days, we will not be able to refund your order. If your refund request is accepted, we will email you a return shipping label. Once we receive the damaged item, your refund will be issued. Please allow 5-7 days for refunds to post.

 

Please note that any product that has been purposely harmed, neglected, dropped from a high area, or misspelled due to proofreading failure on the customer's part does not qualify for a return or exchange. However, we will be more than happy to duplicate the item for you once a new order has been placed.

 

We recommend reading the tag and any instructions provided for cleaning process and longevity. If you have any concerns or questions about designs and sizes, please feel free to message or email us. Please keep in mind that each product is unique and will not be exactly the same as the one before it.

 We want to keep you informed about our shipping process. Since most of our products are handmade, please allow 1-2 weeks for custom orders to be completed and shipped. Please note that this does not include holidays. To ensure that your order arrives without any issues, please review the shipping address carefully to confirm it is accurate. It is important to include the full first and last name of the recipient in the address. We will not ship orders with nicknames until a full name has been provided. If you have any concerns about the safety of your package, please contact your local post office to arrange for pick-up. Raining Elephants is not responsible for any packages once they have been marked as shipped.